Gold Star Pro has unveiled several exciting new features designed to enhance your business's communication via WhatsApp. Here's a step-by-step breakdown of what's new and how you can leverage these updates.

Automatic Contact Name Pre-Fill

Feature Overview: When an unknown contact messages your business through WhatsApp, their contact name will now be automatically pre-filled with the name from their WhatsApp profile. This includes both their first and last names, provided the contact is not already saved in your CRM.

How It Works:

1. An inbound message is received from an unknown contact on WhatsApp.

2. The contact's first and last name from their WhatsApp profile is automatically pre-filled.

3. View the contact information directly on the left-hand side of the conversation screen.

This feature simplifies the process of managing new contacts and ensures you always have accurate information.

Enhanced WhatsApp Onboarding

A new WhatsApp onboarding screen has been introduced to improve the user experience. Along with this, there is a link to support articles to help new users get started quickly and efficiently. This enhancement aims to make the onboarding process smoother and more intuitive.

New WhatsApp Features

Custom Call to Action (CTA) Buttons:

• Send custom CTA buttons with WhatsApp templates to drive specific actions from your contacts.

Voice Notes:

• Utilize the WhatsApp voice notes feature for more dynamic and personalized communication.

Workflows Integration:

• Integrate WhatsApp into your workflows for seamless communication and automation.

Conversation AI Integration:

• Combine WhatsApp with conversation AI to enhance interaction and responsiveness.

Reviews Integration:

• Incorporate WhatsApp into your review process to streamline feedback collection and management.

Summary

Gold Star Pro's latest updates make it easier than ever to communicate with your customers through WhatsApp. From automatic contact name pre-fill to enhanced onboarding and powerful new features like custom CTA buttons and voice notes, these improvements are designed to save time and improve efficiency. Make sure to explore these updates and see how they can benefit your business.

Stay tuned for more updates and enhancements coming soon!