Trigger Automations with Call Transcripts
How It Works
Gold Star Pro now lets you automate workflows the moment a call transcript is generated.
With the new Call Transcript Trigger, you can automatically send follow-up emails, update contact records, or assign tasks as soon as a call ends and its transcript is available. This feature works across Voice AI, IVR, and normal calls — bringing advanced automation to every type of phone interaction.
This means no more waiting or manual review. As soon as your team finishes a call, Gold Star Pro can act on that conversation instantly — saving time and improving response speed.
How to Use
Go to Automations → Workflows → Add Trigger.
From the trigger list, select Transcript Generated.
Enable Transcription in your Voice AI or LC Phone & IVR settings if not already active.
Apply filters like Call Type, Call Direction, or Call Duration to target specific calls.
Use transcript data to power conditions, actions, or decision branches in your workflow.
You can even reference details like caller location, transcript content, duration, and timestamps to create highly targeted automations.
Why This Matters
Calls are one of the richest sources of business insights — but until now, they’ve been underused in automation.
With the new Call Transcript Trigger, Gold Star Pro turns those insights into instant action:
Automate Follow-Ups: Send personalized emails after every conversation.
Route Leads Smarter: Trigger workflows based on keywords or intent.
Update Records Automatically: Add notes or update CRM fields using call context.
Improve Sales Efficiency: Assign next steps as soon as calls end.
This feature takes voice automation to the next level — blending human conversation with smart, data-driven workflows.
Use Cases
Sales Teams: Trigger tasks when certain phrases like “ready to buy” appear in transcripts.
Support Teams: Send satisfaction surveys after support calls automatically.
Client Management: Update deal stages or follow-up reminders based on call outcomes.
AI Call Assistants: Use transcript data to personalize future automations or messages.
Gold Star Pro’s Call Transcript Trigger helps your workflows react faster, act smarter, and keep every conversation connected to your automation strategy.
