Understanding how often appointments are being rescheduled — and why — is key to improving both your team's efficiency and your client experience. With this latest update inside the Gold Star Pro platform, you now have a smarter way to monitor rescheduling trends directly within your appointment dashboards and reports.

Here’s how to make the most of the new Reschedule Filter and Reporting Tools:

What’s New

These are the latest enhancements to help you gain more visibility into your scheduling performance:

• New "Rescheduled" Filter in appointment dashboard widgets

• Rescheduled Status Column added to table widgets

• Rescheduled Status Column added to Granular Insights

• New Visual Chart: "Top 5 Calendars with Reschedules" on the Appointment Reporting page

Step-by-Step: Using the New Reschedule Tools

1. View the “Top 5 Calendars with Reschedules” Chart

• Go to the Appointment Reporting page

• Scroll down until you see the new chart labeled Top 5 Calendars with Reschedules

• Use this chart to quickly identify which calendars are seeing the most changes

2. Apply the Rescheduled Filter in Dashboards

• Navigate to your dashboard

• Add a new appointment widget or edit an existing one

• Click into the Conditions tab

• Apply the new Rescheduled filter

• Save the widget to reflect the updated data

3. Review Rescheduled Status in Table Widgets & Granular Insights

• Open any table widget displaying appointment data

• Look for the new Rescheduled column

• In Granular Insights, the Rescheduled column is now automatically available, allowing for more detailed breakdowns

Why This Matters

Knowing which appointments are being moved around — and which calendars are the busiest with reschedules — helps you:

• Spot trends that may point to scheduling inefficiencies

• Make smarter staffing and timing decisions

• Improve customer experience by reducing rescheduling rates

• Optimize calendar performance across teams or departments

These small adjustments can have a big impact on how you manage appointments and understand customer behavior. Be sure to integrate the new filters and columns into your workflow to stay ahead of scheduling hiccups.