How It Works

The Conversations module in Gold Star Pro has been completely redesigned — built from the ground up for speed, clarity, and control.
From layout improvements to faster performance and a more intuitive workspace, this update brings a cleaner and more connected way to manage every customer interaction.

You’ll now see a streamlined interface that keeps your entire workflow in one view. Panels can be collapsed, expanded, or resized, giving you flexibility while maintaining focus.
The new design makes it easy to move from message to message without losing context — perfect for teams handling multiple conversations throughout the day.

New Capabilities

1. Upgraded Email Composer

   • Full-Screen Mode: Write and format emails comfortably in a distraction-free view.

   • Inline Reply Mode: Reply directly under each message so you never lose your place in a thread.

   • Full-View Reader: Expand long threads and view complete emails without extra clicks.

2. Unified Right Panel

   • Access contacts, activities, associations, and documents — all without leaving the Conversations page.

   • Update fields, add notes, or view payments directly from the right panel.

3. Advanced Filtering

   • Filter conversations by tags, assignee, or message type.

   • Combine multiple filters with AND/OR logic for precise targeting.

4. Keyboard Shortcuts

   • Move faster through your inbox with new shortcuts for common actions.

5. On-Screen Attachment Preview

   • View PDFs, images, and files instantly — no need to download.

   • Keep everything in one workspace for seamless reference.

Why This Matters

The new Conversations Experience isn’t just a design update — it’s a performance upgrade across the board.
With faster navigation, reduced loading times, and a workspace optimized for focus, your team can respond quicker, collaborate better, and manage customer communication with ease.

This redesign delivers measurable performance improvements:

• Actions now respond up to 30% faster.

• Page navigation is 35% faster.

• Memory usage has been optimized for smoother multitasking.

It’s faster, smarter, and built to help your business stay connected without missing a beat.

Use Cases

• Sales Teams: Manage follow-ups and outreach from one unified workspace.
• Support Teams: Track multi-channel conversations without switching tabs.
• Agencies: Coordinate client communication in a centralized dashboard.
• Managers: Review and assign messages efficiently using advanced filters.

This is more than a refresh — it’s a new era of conversation management.