The latest mobile update is here, and it’s a big one. With four new tools now built into the mobile Conversations experience, you can boost productivity, personalize communication, and track engagement more efficiently—all while on the go. Here’s a step-by-step breakdown of what’s new and how to use it.

What’s New in Mobile Conversations

1. Trigger Links on Mobile

Trigger Links let you insert clickable, trackable URLs into messages. When someone clicks the link, you can set up automated actions like follow-ups or workflows—making lead generation and engagement tracking simple from your phone.

Use It To:

• Track when a link is clicked.

• Automatically trigger follow-ups.

• Guide customers through journeys without manual effort.

2. Custom Values for Dynamic Messaging

Custom Values allow you to drop in predefined fields—like contact names or appointment times—directly into your message. This eliminates typing errors and helps you personalize at scale.

Examples of Custom Values:

• First name of the contact

• Appointment date or time

• Account or order number

3. WhatsApp Flows Support

If you're using WhatsApp to connect with customers, Flows bring structured, interactive messaging into the chat. These templates can include buttons for calls-to-action like scheduling, confirming, or submitting info.

Great For:

• Letting customers book appointments

• Confirming orders or details

• Collecting responses with minimal effort

4. Organized Snippet Folders

Snippets are saved replies you can reuse again and again. Now, they’re organized into folders for easy access. Whether it’s FAQs, pricing info, or onboarding steps, you’ll find what you need faster.

Folder Benefits:

• Search by keyword or name

• Store common replies by topic

• Insert responses instantly

Benefits You’ll Notice Immediately

• Save Time
  Cut down on repetitive tasks by using prebuilt content and automation tools.

• Increase Engagement
  Use Trigger Links and WhatsApp Flows to track actions and respond instantly.

• Improve Personalization
  Drop in Custom Values for clean, tailored communication without extra typing.

• Stay Organized
  Quickly locate and use stored replies via Snippet folders.

• Deliver Faster Responses
  Keep conversations flowing with tools that reduce back-and-forth time.

How to Use These Tools on Mobile

Follow these steps to access the new features inside your app:

1. Open a conversation
   Launch the mobile app and go to any active conversation.

2. Tap the “+” icon
   You’ll find this in the message entry area.

3. Choose the tool you need:

   • Trigger Link: Insert a trackable URL.

   • Custom Value: Drop in a predefined variable.

   • WhatsApp Flow: Select from ready-made interactive messages.

   • Snippets: Browse or search folders for quick replies.