We’re excited to share a new feature inside Gold Star Pro: interactive buttons for WhatsApp messages.

These handy buttons let you replace long, messy links with a single, clear call-to-action. Think “Book a Call,” “See Dates,” or “Watch Video.” Your clients can tap once and land exactly where you want them—whether that’s your booking page, payment link, or a helpful resource.

The best part? These buttons can be personalized using your CRM data inside Gold Star Pro, and they’re included free as part of WhatsApp automation.

What’s New

• Visit Website Button
  Send a button that links directly to a URL instead of pasting the full link.

• CRM Variable Support
  Dynamically personalize links using CRM data. For example:
  https://yourwebsite.com/calendar/{{contact.name}}

• Branching Options
  Create automation flows based on:

  1. Link Opened

  2. Not Delivered

  3. Timeout

• Flexible Headers
  Add text, image, video, or document headers.

• Set a Timeout
  Choose how long the button stays active (from 5 minutes up to 2 days).

Branching & Fallbacks

• Link Opened → Trigger a WhatsApp or multi-channel follow-up.

• Not Delivered → Send a backup message by SMS or another channel.

• Timeout → Define a fallback action if the button isn’t clicked in time.

This means your follow-up never gets stuck—you’ll always have a backup plan.

Why It Matters

• Track Engagement
  See exactly which button your contacts interact with.

• Smarter Automations
  Route leads to the right journey based on their actions.

• Fewer Drop-Offs
  Built-in fallbacks keep conversations moving.

• Multi-Channel Resilience
  If WhatsApp fails, messages automatically switch to SMS or email.

Steps to Use

1. In Automations, add the action WhatsApp Interactive Message.

2. Choose Visit Website Button.

3. Fill in required fields:

   • Header: Add text, image, video, or document.

   • Body: Main message.

   • Footer: Optional supporting text.

   • URL: Destination link (supports CRM variables).

   • Button Text: What the button says (ex: “See Dates”).

   • Timeout: How long it stays active.

4. Save and test with a sample contact.

Prerequisite: Customer Service Window

WhatsApp only allows these buttons to be sent inside the 24-hour Customer Service Window (when a client messages you first).

During this time, you can send unlimited interactive buttons at no cost.

If the window closes, you’ll need a paid WhatsApp template to reopen it.

Pricing

• Included free in Gold Star Pro.

• No extra cost for personalization or CRM variable use.

• Unlimited usage on active WhatsApp business numbers.

Benefits

• Cleaner messages with branded buttons.

• Personalized links for each client.

• Unlimited free usage inside the 24-hour window.

• Smarter automations with fallback paths.

• Higher click-through rates than plain links.

Limitations

• Only one button per message.

• Timeout must be between 5 minutes and 2 days.

• Can’t combine with other interactive types (like Quick Reply Buttons).