If you are a Google Workspace owner, you may find that when setting up DNS records for your custom sender domain with Gold Star Pro, the process can vary depending on your domain provider and how your Google Workspace was set up. This article will help clarify when and why you need to add or modify DNS records, focusing on the difference between setups before 2023 and those from 2023 onwards.

Why You Might Need to Manually Add DNS Records

Many domain providers, like NameCheap, offer an easy way to connect directly with Google Workspace by automatically configuring the necessary DNS records. This is convenient, but it often doesn't account for custom configurations like adding Gold Star Pro's MX records. To ensure your emails are properly routed, you'll need to manually add or modify these records in your DNS settings.

When Trying to Add Custom MX Records

If your system is using a direct connection to Google Workspace, Gmail, or Google, you will need to turn this off and add the records manually.

Key Differences Based on Google Workspace Setup

When Did You Join Google Workspace?

• Before 2023: If you started using Google Workspace before 2023, refer to Option 1 below.

• 2023 or Later: If you started using Google Workspace in 2023 or later, refer to Option 2 below.

To read the original Google Article, please click here.

Option 1: Google Workspace Before 2023

If you started using Google Workspace before 2023, you likely don't have DNS records set up automatically by your domain provider, meaning you will need to set them up manually. You will need to add the following Google Workspace MX records:

And the following Gold Star Pro MX records for your domain:

Option 2: Google Workspace 2023 or Later

If you started using Google Workspace in 2023 or later, Google streamlined the process, so you typically only have one MX record. You will need to add the following Google Workspace MX record:

And the following Gold Star Pro MX records for your domain:

Why Is This Necessary?

Domain providers might create a direct connection with Google Workspace for simplicity. However, when adding custom MX records for services like Gold Star Pro, the automatic settings can interfere. Manually configuring your DNS records ensures that both Google Workspace and Gold Star Pro can handle your email traffic effectively.

Further Instructions

For detailed steps on how to access and modify your DNS settings, refer to this Google Support document.

By understanding these differences and why manual configuration is sometimes necessary, you can ensure your email setup is robust and reliable. If you encounter any issues or need further assistance, don’t hesitate to reach out for help. You've got this!