We’ve made chatting with your leads and customers even smoother! You can now send and receive file attachments directly inside the Live Chat widget — no need to switch platforms or email files back and forth.

Whether it’s a PDF, image, screenshot, or document, you can now upload it instantly right inside your chat window. This update brings file sharing to both web and mobile views, creating a more seamless customer experience from start to finish.

How to Use

1. Open your Live Chat widget on your site or app.

2. Click the paperclip icon in the message bar.

3. Select the file you’d like to share — images, PDFs, or documents.

4. Hit send! The file appears instantly in your chat window.

Your contact will see the shared file immediately, and both you and your customer can download it with a single click.

Why This Matters

File sharing inside Live Chat makes communication faster and more personal. Instead of sending files separately by email or text, you can keep your entire conversation in one place.

That means:

• Less context switching.

• Fewer missed details.

• A smoother, more professional experience for your customers.

Plus, it’s perfect for teams that rely on quick collaboration — whether you’re sending onboarding documents, screenshots for support, or design files for feedback.

Use Cases

• Customer Support: Quickly share screenshots or troubleshooting guides without leaving the chat.
• Sales Conversations: Send pricing sheets, proposals, or images instantly during live discussions.
• Client Onboarding: Deliver documents or resources the moment they’re needed.
• Internal Teams: Collaborate easily by dropping relevant files into any ongoing chat.

This upgrade keeps your communication efficient and your conversations in flow — no extra steps required.