Gold Star Pro is excited to announce the addition of a live chat channel as a workflow action. This feature aims to streamline real-time communication and interaction with your website visitors, making customer engagement easier and more efficient.

What’s New?

Previously, Gold Star Pro allowed users to filter and manage conversations through various channels, such as SMS, Facebook, and Instagram. With this latest update, you can now include live chat as a channel within your workflows. This new feature allows you to integrate a live chat widget on your website, ensuring you can manage all communications from one place.

How to Use the Live Chat Integration

Follow these steps to set up and use the live chat feature in your workflows:

1. Access the Workflow Settings:

   • Navigate to your Gold Star Pro account dashboard.

   • Go to the workflow section where you manage your communication channels.

     

2. Add the Live Chat Channel:

   • Within the workflow setup, find the option to add a new channel.

   • Select "Live Chat" from the list of available channels.

     

3. Configure the Live Chat Settings:

   • Set up the live chat widget by choosing where you want it to appear on your website.

   • Customize the appearance and initial greeting message to align with your brand's voice.

4. Integrate with Conversation AI:

   • Use the live chat as a filter within the Conversation AI settings.

   • This will allow the AI to sort and respond to incoming live chat messages, streamlining the conversation management process.

Benefits of Using Live Chat in Your Workflows

Integrating live chat into your workflows provides several advantages:

• Improved Customer Interaction: Real-time responses enhance customer satisfaction and engagement.

• Centralized Communication: Manage all your interactions, including SMS, social media, and now live chat, from a single platform.

• Enhanced Efficiency: Streamline your communication process with automated sorting and responses through Conversation AI.

Conclusion

Adding live chat as a workflow action in Gold Star Pro significantly enhances how you can interact with your audience. This integration ensures that all customer interactions are efficiently managed and promptly addressed, boosting your overall customer engagement strategy. Start using the live chat feature today and see the difference it makes in your real-time communications!