In this update, we’re excited to share improvements to the phone system, which will help streamline your calls and boost efficiency. Below is a breakdown of the key enhancements and how you can take advantage of them.

Call Transcripts Now Show More Information

Previously, call transcripts would redact certain information such as names and emails. With this update, all relevant information, including the caller’s name and email, will now be displayed in the transcript. This makes it easier to track conversations and manage customer interactions more effectively.

Better Error Handling for Connection Issues

If there’s a connection error while making a call, you will now receive an audible alert and see a visual notification within the user interface. This improvement ensures that you are immediately aware of any connection problems, helping you respond more quickly and avoid any confusion during the call.

Ring All and Workflow Call Routing

• Calls directed through Ring All and Workflows will now be routed to the web app if the user hasn’t chosen another medium. This ensures that calls are always directed to the right place, even if the user hasn’t set up preferences yet.

• You can customize where the Ring All strategies are applied, giving you more control over how calls are distributed.

  

Restrictions on Certain Calls

A new update informs you when a call cannot be made due to specific restrictions, such as country-based limitations. This feature provides clear feedback when a call attempt is restricted, reducing confusion and saving time by making it obvious why a call might not connect.

Bug Fixes

Along with these new features, a range of bug fixes have been implemented to improve the overall stability and functionality of the phone system. These fixes ensure smoother operation and address any previously reported issues.

Takeaways

• Call Transcripts now display names and emails for improved tracking.

• Connection Errors are more clearly communicated with sound and UI notifications.

• Ring All & Workflow Updates make call routing smarter and more customizable.

• Call Restrictions are flagged to help you understand why certain calls can't be made.

• Bug Fixes ensure a more stable and reliable phone system experience.

Make sure to explore these updates and adjust your settings to optimize your call system for maximum efficiency!