Keeping your phone system streamlined is essential for managing calls efficiently. Here’s a breakdown of two key updates to your phone system that improve call tracking and voicemail functionality.

1. See Who Answered Incoming Calls

A new feature now allows you to see who has answered an incoming call directly from the Conversation Details section. This makes it easier to identify the team member responsible for specific calls and streamline follow-ups.

Here’s how to use it:

• Access Conversation Details:
  Click on the three dots next to the call in your system.

• Find the Answered By Info:
  When the details pop up, you’ll now see the name of the person who answered the call.

• Link to User Profiles:
  If you’re unsure about the person listed, there’s a direct link to their user profile for more context.

This small but powerful addition simplifies team communication and accountability for incoming calls.

2. Improved Voicemail Drop Functionality

Previously, voicemail drops faced issues if the lead’s answering machine message exceeded 15 seconds. This has been updated to ensure voicemail drops now work seamlessly, regardless of the answering machine message length.

Why It Matters:

• Increased Reliability: Your voicemail drops will consistently go through, reducing follow-up delays.

• Enhanced Reach: No more missed opportunities due to technical limitations.

Key Benefits of These Updates

• Better Call Tracking: Quickly determine who handled specific calls without confusion.

• Seamless Voicemail Drops: Improved system reliability saves time and ensures every lead is reached.

• Enhanced Workflow: These updates remove small but frustrating barriers, letting you focus on more critical tasks.

These improvements to the phone system are designed to save time and reduce friction in your daily workflows. Take advantage of these features today to enhance your team's efficiency.