The latest update introduces an exciting new design for the chat widget, packed with numerous customization options. Here’s a comprehensive guide to get you started:

Getting Started with the New Chat Widget

To access the new chat widget:

1. Navigate to Sites: Go to the 'Sites' section.

2. Add Chat Widget: Select 'Chat Widget' and click on 'Add Chat Widget.'

Chat Widget Versions

You can choose from three versions:

• Classic: Collects name, phone number, and message, converting it to an SMS conversation.

• Full Live Chat: Enables real-time chat on the web.

• WhatsApp Integration: For users on WhatsApp.

Customization Options

Explore a variety of customization features:

1. Chat Prompts and Styles:

   • Select different chat prompts.

   • Choose from various styles and themes.

   • Add and customize icons.

     
     

2. Widget Placement:

   • Change widget placement.

   • Enable or disable the avatar.

   • Add a chat launcher with or without a prompt.

     

3. Chat Window Configuration:

   • Adjust widget dimensions (auto or custom width and height).

   • Configure static messages visible to users.

   • Customize the chat window title and intro message.

   • Enable email and change the call-to-action button.

   • Add user branding and legal consent options.

   • Customize the acknowledgement icon and language settings.

   • Include support contact details.

   • Enable language selection for the chat widget.

     

4. User Interaction Enhancements:

   • Allow users to rate their experience.

   • Multiple widget options for different sites.

   • WordPress plugin support for selecting and customizing widgets.

This release has been shaped by valuable customer feedback, aiming to enhance user experience and flexibility in customization.

Final Thoughts

Take some time to explore these new features and customize your chat widget to fit your needs. Enjoy the new updates and have a fantastic day!