Businesses now have more flexibility when handling failed subscription payments. With this new update, you can decide whether to create invoices when payments fail—and how you want to communicate that to your customers.

Let’s break down how this works and how you can set it up in your system.

Why This Matters

When a customer’s subscription payment fails, it can lead to confusion, missed revenue, and a poor experience. By giving businesses the option to customize how failed payment invoices are handled, this update improves transparency and customer communication.

Where to Find the Settings

You’ll find the new controls in:

Payments > Settings > Subscriptions

How to Use the New Feature

Here’s a step-by-step guide to get started:

1. Decide Whether to Create Invoices

• Go to your Subscriptions settings.

• Choose if you want invoices to be created when a subscription payment fails.

• This gives you more control—especially if you prefer to handle payment failures manually.

2. Choose How to Notify Customers

If you decide to create invoices:

• Select Email, SMS, or both to notify your customers.

• These settings help ensure your customers are clearly informed of what went wrong and how to fix it.

Default behavior:
By default, invoices are created and sent via both email and SMS for all sub-accounts.

You can turn off these defaults if they don’t fit your needs.

Who Can Use This?

This option is available for payment providers that support failed payment invoicing:

• NMI

• Authorize

• Square

If your provider is one of the above, you’re good to go.

What’s Coming Next

Soon, you’ll also be able to modify the email template used for subscription payment failure invoices. This will let you match the tone, design, and message of your brand more closely.