You can now attach images directly to your review requests, making it easier to personalize your outreach and boost customer engagement.

Whether you want to include before-and-after photos, snapshots of completed work, or visual proof of service quality, this new feature helps your messages stand out and feel more authentic. Images can be added manually when sending review requests via SMS or Email, with mobile app support (iOS & Android) coming soon.

This enhancement is especially valuable for service-based businesses that rely on visual results — like home services, beauty care, and creative industries.

How to Use

1. Go to Reputation → Send Review Request.

2. Create your review message as usual.

3. Click the Add Image option to attach relevant visuals (before-and-after photos, job snapshots, etc.).

4. Send the request via SMS or Email — your selected images will appear alongside the message.

5. Track responses in your Reputation dashboard as usual.

Why This Matters

Visuals make review requests more human and engaging. By including images, you give customers context for what they’re reviewing — which helps build trust and authenticity.

This update also leads to higher response rates by making requests more personal and memorable. For industries where outcomes are visual, image-based review requests can dramatically improve engagement and credibility.

Use Cases

• Home Services: Showcase before-and-after project photos in follow-up requests.
• Beauty & Wellness: Add treatment photos to help clients reflect on their results.
• Events & Photography: Include snapshots from the event to encourage testimonials.
• Creative Agencies: Attach visuals of delivered work to personalize your client outreach.

This update helps you collect stronger, more authentic feedback — while turning your review process into a visual storytelling tool.