A powerful new feature has been introduced to workflows in Gold Star Pro! This update allows you to create more targeted and effective automation by specifying which chat widget a customer interaction comes from. If you have multiple chat widgets within a sub-account, this feature gives you the control you’ve been asking for.

Let’s break down how it works and how you can start using it today.

What’s New in Workflow Triggers?

Previously, workflow triggers for customer replies applied to all chat widgets indiscriminately. Now, you can configure these triggers to respond based on a specific chat widget. This eliminates the “all-or-nothing” approach and brings precision to your automation.

How to Use the Updated Chat Widget Trigger

Follow these simple steps to get started:

1. Access Your Workflow Settings

• Navigate to the automation section within your sub-account.

• Open the workflow you want to customize.

2. Set the Customer Replied Trigger

• Add a Customer Replied trigger to your workflow if it’s not already present.

3. Filter by Chat Widget

• Within the trigger settings, look for the option to filter by chat widget.

• Select the specific chat widget you want this workflow to apply to.

  

4. Save and Test

• Save your workflow to apply the changes.

• Test the trigger to ensure it functions correctly based on the selected chat widget.

Why This Update Matters

This enhancement provides:

• Improved Precision: Tailor responses and actions to specific chat widgets.

• Enhanced Workflow Management: Easily manage automation across multiple widgets without overlap.

• Better Customer Experience: Ensure that customer interactions are directed to the appropriate workflows based on their point of contact.

Tips for Making the Most of This Feature

• Use unique workflows for each chat widget to streamline interactions.

• Combine this feature with other filters like message content or time of day for even more precise automation.

• Regularly review workflow analytics to optimize your triggers.

This update is designed to make your workflows more adaptable and customer-centric. Take advantage of it to create smoother, more personalized interactions!