E-commerce store owners using Gold Star Pro can now offer customers a streamlined way to view both current and past order details. This feature, accessible via the Customer Access Center, provides customers with easy order tracking, including fulfillment status, shipping details, and a convenient order history—all with secure OTP login.

Step-by-Step Guide to Enabling Customer Access for Orders

1. Enable Order Confirmation Emails

To grant customers access to the Customer Access Center, start by enabling order confirmation emails. This email is essential as it contains the link customers need to view their order details.

• Where to Enable: Go to Payments > Settings > Notifications > Order Confirmation Email for Stores.

  

• Action Required: Toggle the setting to "Enable" for your store’s order confirmation emails.

This email provides a secure "View Order" button that directs customers to the Customer Access Center.

2. Customer Login for Order Access

When customers receive the order confirmation email:

• Click “View Order”: Customers can click the button in the email, taking them to the Customer Access Center login page.

• Enter Email for OTP Verification: They must log in using the same email address used during checkout. Upon entry, an OTP will be sent to verify identity.

• Access to Order Details: Once logged in, customers can view their order details, including fulfillment status and tracking.

3. Order Fulfillment Status and Tracking Details

After logging in, customers gain insight into the fulfillment process:

• Order Status Updates: Orders show as partially or fully fulfilled.

• Tracking Information: Customers can see a tracking number, carrier name, and tracking URL.

• Real-Time Updates: Fulfillment status updates as changes are made, keeping customers informed throughout the delivery process.

4. Accessing Past Order Details

To view previous orders, customers can:

• Click on “Orders” in the Navigation Menu: This directs them to their entire order history.

• Select Specific Orders for Details: Customers can click on any past order to see the same level of detail, including fulfillment status and tracking if applicable.

5. Direct URL Access for Easy Order Lookup

In addition to email access, customers can use a unique URL to directly access the Customer Access Center:

• URL Format: <storeurl>/store/account/orders
  (e.g., myawesomestore.com/products/store/account/orders).

• Easy Bookmarking for Future Access: Customers can save this link for easy reference to their order history.

Important Notes for Setup

• Multiple Contacts: If an email is associated with multiple customer contacts, only the first contact will be used for Customer Access Center login.

• Sticky Contact Feature: When enabled, all orders associated with a browser session are consolidated.

• Domain Requirements: Make sure your domain is properly connected to the Customer Access Center for seamless access, and ensure the default path points to a store page.

By following these steps, you can offer your customers a user-friendly way to track orders and access order history through Gold Star Pro’s Customer Access Center.