Businesses now have more control over how subscription payment failures are handled. A new update allows users to configure automatic retry attempts, adjusting the number of retries and the time gaps between them.

By default, the system is set to retry payments three times with a one-day gap between each attempt. However, this can now be customized based on business needs.

How Payment Retries Work

• Up to 3 retries can be configured.

• Gaps between retries can be set at 1, 3, 5, or 7 days.

• The default setting is 3 retries with a 1-day gap, but this can be changed.

• Changes to retry settings will apply to both new and existing subscriptions, even if a payment is already in the retry process.

Example:

• If a business sets retries to 3 attempts with a 3-day gap, and a payment fails, the system will retry after 3 days.

• If before the second attempt, the setting is changed to 2 retries with a 3-day and 5-day gap, then:

  • The second retry will happen after 5 days.

  • The third retry will be canceled since the new settings allow only two attempts.

What Happens if All Payment Retries Fail?

Businesses now have two options when a subscription payment fails all retry attempts:

1. Keep the subscription in the Unpaid state (as it works currently).

2. Enable an option to automatically cancel the subscription if all retries fail.

This setting can be adjusted in the Subscription Payment Settings page.

Where to Find Subscription Invoices?

To access invoices and manage retry settings:
Go to: Payments > Settings > Subscription

Supported Payment Providers

This feature is available for subscriptions processed through:
✔ NMI
✔ Authorize.net
✔ Square

Final Thoughts

With these new options, businesses using Gold Star Pro can better manage subscription payments, reducing revenue loss from failed transactions. By adjusting retry settings and automating actions after failures, businesses can ensure a smoother payment process for their customers.