Customize SMS From Number Easily!
For businesses managing multiple phone numbers across departments or regions, Gold Star Pro now offers an exciting new feature: the ability to specify which phone number your SMS steps in a workflow come from. This update provides more control over communication and ensures that messages are sent from the correct number, tailored to each workflow's needs.
Let’s dive into how this works and how you can set it up.
How to Select a Specific SMS Number in Workflows
Access Workflow Settings
Navigate to your workflow settings within Gold Star Pro.
Configure the “From Number”
Once inside the workflow settings, look for the option to set the "From Number" for SMS.
You’ll now be able to choose a specific phone number from a list associated with your account.
Assign a Number
Simply select the phone number you want the SMS to come from for that particular workflow. This is especially useful if your account uses multiple numbers.
When Should You Use This Feature?
Here are a few examples of when this feature would be valuable:
Multiple Departments: If different departments in your business (e.g., sales and support) use distinct phone numbers, this feature ensures that SMS messages are always sent from the correct department’s number.
Operating in Various Regions: For companies working across multiple locations or regions, you can now assign a local phone number to each area’s communication.
Marketing Purposes: If your agency or business manages several numbers for marketing campaigns, you can assign a unique number to each campaign for consistency and tracking.
Benefits of This Feature
Enhanced Control: You no longer need to worry about SMS messages coming from the wrong number.
Improved Customer Experience: Ensures recipients see a relevant and recognizable number, enhancing trust and engagement.
Customization: Tailor workflows with specific numbers based on departments, campaigns, or regions.
This simple yet powerful feature ensures your communication is more streamlined and professional.
