The latest update introduces robust internationalization options for the chat widget, making communication more inclusive and accessible. Here's everything you need to know to leverage these exciting features.

What’s New?

The chat widget now supports 12 different languages across all communication types:

• SMS

• Email

• WhatsApp

• Live Chat

This flexibility allows your team and clients to communicate effectively in their preferred language, creating a more personalized experience.

Key Features of Internationalization

1. Account-Level Language Settings
   Administrators can set a default language for the entire account. For example:

   • If Portuguese is set at the account level, all users will initially see the interface in Portuguese.

2. User-Specific Language Preferences
   Individual users can have their preferred languages.

   • Example: If a team member prefers Spanish while the account default is Portuguese, their interface will display in Spanish when logged in.

3. Dynamic Language Adjustments
   This granular control ensures each user interacts with the system in a way that feels natural and efficient.

How to Set Up Internationalization

1. Access the Language Settings:

   • Go to your account’s settings section.

   • Locate the language preferences under the “Chat Widget” options.

2. Choose Default Language:

   • Select a default language for the entire account.

3. Set Individual User Preferences (Optional):

   • Assign a different language to specific users as needed.

Enhancing User Experience

These new features ensure your platform adapts to diverse needs, fostering better communication and understanding across global teams and clients.

Troubleshooting and Support

Encountering translation issues? Simply reach out to the support team to ensure smooth functionality. Their internal process is designed to address feedback efficiently.

Take full advantage of these features to connect with your audience and team members like never before!