Gold Star Pro has introduced a powerful feature to boost SMS communication flexibility: you can now select the phone number you want to use for each message. Perfect for businesses operating in multiple locations or using various numbers for specialized purposes, this feature allows you to tailor messages to specific contacts and circumstances—leading to higher response rates and better customer trust.

Why This Feature is Beneficial

In the past, SMS messages were limited to a default sending number, which sometimes created confusion or reduced response rates when communicating with contacts in different regions or contexts. Now, businesses have more control, as they can select the specific number for each SMS, based on the purpose or the contact's location.

This feature also helps in situations where contacts have multiple numbers—such as work and personal lines—ensuring that messages reach them at the preferred number. Let's dive into how you can make the most of this feature.

Key Features

Here’s an overview of the main features added to enhance SMS communication through Gold Star Pro:

1. Select the Sending Number

   • When sending an SMS, you now have the option to select from a list of available phone numbers.

   • The “From” number dropdown provides a quick selection, allowing you to choose the most suitable number for each message.

   • Tags like “default” and “last used” are visible next to each number, showing which one was most recently used and which is the system default.

   • Each listed number also includes a "friendly name" and the assigned user, if applicable, for easier recognition.

2. Choose the Recipient's Number

   • If a contact has multiple phone numbers, simply use the dropdown in the “To” field to select the correct recipient number.

   • In the absence of previous conversations with a contact, the system defaults to the primary number to avoid miscommunication.

3. Access Permissions

   • Admins have full access to all numbers in the account.

   • Users can access:

     • The default number.

     • The number assigned to the specific user.

     • Any unassigned numbers.

     • The last number used to message the contact.

Step-by-Step Guide to Using the Feature

Follow these steps to select specific phone numbers when sending SMS messages in Gold Star Pro:

Step 1: Start a New SMS

1. Open the SMS message interface in your account.

2. In the "From" field, select the number you wish to send the message from.

   • Use the dropdown to view all available options.

   • Look for tags next to each number (e.g., "default" or "last used") to help you decide.

Step 2: Choose the Recipient's Number

1. In the "To" field, click the dropdown if the contact has multiple numbers.

2. Select the number that best fits the purpose of your message.

   • If this is your first time messaging the contact, the system defaults to their primary number.

Step 3: Review and Send

1. Double-check that the selected "From" and "To" numbers match your needs.

2. Complete your message content and send as usual.

This new feature is designed to streamline communication, especially for businesses that frequently interact with contacts in various regions, ensuring that each message is contextually appropriate and relevant.

Benefits of Selecting a Custom SMS Number

Choosing specific numbers for each SMS interaction offers several business advantages:

• Better Control: Select the most suitable number for each type of communication. This helps when reaching out from different departments, services, or teams.

• Clearer Communication: Avoid potential confusion by sending SMS messages from the right number each time.

• Improved Response Rates and Trust: Using local numbers for regional communication enhances trust and encourages higher response rates from recipients.

Incorporating this feature into your regular SMS workflow allows for a more streamlined and professional communication approach, tailored to meet your business's diverse needs.

Conclusion

Gold Star Pro’s SMS number selection feature offers businesses a practical solution for managing diverse communication needs. Whether you need to connect with contacts in various regions or differentiate between services, this update provides the flexibility to select the right number for each SMS, resulting in clearer communication, stronger customer trust, and improved response rates. Start using this feature today to enhance your messaging strategy!