Gold Star Pro introduces the Quick Replies feature, designed to enhance customer interactions on Facebook and Instagram. With this update, you can offer predefined response options that customers can tap to send, allowing for faster and more efficient communication. Quick Replies help guide the conversation, giving businesses a straightforward way to lead customers toward specific actions or information.

Setting Up Quick Replies in Gold Star Pro

Setting up Quick Replies in Gold Star Pro’s workflow is simple and straightforward. Here’s how to get started:

Step 1: Access Quick Replies in the Workflow

1. Open the workflow settings in Gold Star Pro.

2. Navigate to the Facebook Interactive Messenger or Instagram Interactive Messenger action sections.

Step 2: Add and Customize Your Quick Replies

1. Within the Interactive Messenger settings, choose Quick Replies as a feature to set up predefined responses.

2. Configure up to 13 quick replies. Each reply can be up to 20 characters long.

3. Make sure each reply is concise and relevant, as these will display on the customer’s interface for easy selection.

   

Step 3: Enable Visibility for Customers

Quick Replies appear as selectable options in the customer’s messaging interface, enabling them to tap and send a response instantly. This feature not only speeds up interactions but also ensures the conversation remains focused and directed.

Quick Replies Visibility and Functionality

How It Works:

• One-Time Tap: Quick Replies show up only on the most recent message, functioning as single-tap responses.

• Selection Lock-In: After choosing a reply, customers cannot change their selection, keeping the interaction concise and goal-oriented.

• Message Display: Once selected, the chosen quick reply is highlighted in blue, appearing as a received message in the chat history for both parties. This provides clear visibility of the chosen option and maintains context in the conversation.

Channel-Specific Settings

• Facebook: Quick Replies can be combined with buttons and images, offering flexibility in message options.

• Instagram: Here, you can add either buttons or Quick Replies, but not both simultaneously. Quick Replies can only be included in messages without attachments.

Benefits of Quick Replies in Gold Star Pro

Enhanced Engagement

Quick Replies encourage customers to respond more quickly, creating an efficient interaction that helps boost engagement.

Guided Conversations

Offering a set of predefined replies allows businesses to gently direct the conversation, whether it’s guiding customers toward specific actions like booking, purchasing, or gathering essential information.

Clear and Trackable Context

Each Quick Reply option is visible, and customers' selections are easy to follow in the message history. This ensures businesses have a clear view of customer intentions and can respond accordingly.

With Quick Replies, Gold Star Pro makes it simple to manage conversations on Facebook and Instagram. Try implementing Quick Replies to create efficient, engaging interactions tailored to meet customer needs and keep communications on track.