You can now connect Facebook, Instagram, and Voice AI inside the All-in-One Chat Widget, giving you a single unified interface for all your communication channels.

This update expands the widget’s power — letting you manage customer conversations from one place, across multiple platforms.

What’s New

• Add Facebook and Instagram messaging directly inside your website chat widget.

• Enable Voice AI conversations alongside live chat, SMS, email, and WhatsApp.

• Choose exactly which channels appear using a new multi-select dropdown.

• Preview updates instantly to reflect your selected channels.

How It Works

1. Go to Sites → Chat Widgets and open or create an All-in-One Chat Widget.

2. Under the Style tab, open the Chat Type dropdown.

3. Select any combination of:

   • Live Chat

   • SMS / Email

   • Voice AI

   • Facebook

   • Instagram

   • WhatsApp

4. Save your settings — only the selected channels will appear for website visitors.

Why This Matters

• Unifies all conversations under one clean widget.

• Lets you customize exactly which communication options appear.

• Expands your reach by supporting social and AI-driven messaging.

• Delivers a consistent and guided customer experience across platforms.

This update makes it easier than ever to manage every conversation — from chat to social to AI — in one place.