Boost Chat Widget Performance and Usability!
Recent updates to the chat widget bring significant improvements, including better data collection, smoother session management, and faster performance. Let’s break down these exciting new features and how they work.
1. Custom Drop-Down Fields for Better Data Collection
You can now add custom drop-down fields in the chat widget for seamless data collection.
What’s New?
The chat widget supports a drop-down custom field for platforms like email, SMS, and WhatsApp.
Example: Add a "Type of Service" field to the widget form to collect specific data from users.
Collected data integrates into the system as part of the contact details.
How to Use This Feature:
Go to the chat widget settings.
Select a custom field (e.g., “Type of Service”).
Add this field to your widget.
Publish the changes, and watch as users fill in the new fields during interactions.
2. Improved Handling of Deleted Conversations
A smoother process ensures continuity even if conversations are deleted.
What’s Changed?
Previously, deleting a conversation could interrupt ongoing sessions.
Now, deleting a contact or conversation during active or inactive sessions automatically starts a new session for the user when they reconnect.
Why This Matters:
No more dead ends for users who re-engage after a session is deleted.
Enhanced flexibility for handling chat operations.
3. Faster and More Efficient Performance
Performance improvements make the chat widget quicker and more reliable.
Key Enhancements:
Smaller Loader Size: File size reduced by 26%, speeding up load times.
Improved Security: Files are minified and obfuscated for better protection.
Real-Time Indicators: A loading indicator replaces the previous white screen when fetching conversations.
Benefits:
Faster response times.
Higher page performance scores.
A smoother, more polished user experience.
In Summary
These updates make the chat widget more user-friendly, efficient, and versatile. From advanced data collection with custom fields to seamless conversation continuity and enhanced performance, these changes ensure smoother interactions for both businesses and their clients.
Ready to see these features in action? Dive into your chat widget settings and start customizing today!
