If you didn't know this, Gold Star Pro now offers a full conversation AI where the AI can be trained to chat with people over SMS, WhatsApp, or a web chat widget. Today, this feature is getting an exciting upgrade—the ability to capture names through live chat conversations.

How It Works

1. Automatic Name Update:

• During a conversation on any communication channel, if a contact's name is mentioned, it will automatically update the contact information.

• For example, if a user says, "Hey, this is Priya. Can I get a booking link?" the AI will recognize "Priya" as the contact's name and update the contact details seamlessly.

2. Contextual Understanding:

• The AI can understand and capture names contextually during the interaction.

• If a contact does not have a name or has a generic name like "guest visitor," the AI will update the name when it is mentioned in conversation.

3. Real-time Application:

• This feature is live now, requiring no additional steps from you to activate it. The AI will automatically detect and update names as soon as they are mentioned.

Practical Scenarios

• Natural Conversations: If a contact mentions their name casually, such as "Oh, Priya here," the AI will recognize and update it.

• Direct Inquiries: When the AI asks for a name and the user responds, the name will be captured and updated.

• Any Mention: Regardless of how the name comes up, the AI will contextually understand and apply it to the contact.

Benefits

• Efficiency: No manual updates needed, saving time and reducing errors.

• Seamless Interaction: Improved customer experience with accurate and up-to-date contact information.

• Ease of Use: The feature is live and automatic, so there's nothing you need to do to enable it.

Enjoy this fantastic new capability brought to you by the Gold Star Pro team. This upgrade is part of our ongoing commitment to enhance your communication tools and streamline your workflows. Stay tuned for more updates!

Hope all of you have an amazing day and look forward to seeing you in the next update!